RETURNS & EXCHANGES
At TIKR Endurance, we always want you to be delighted with your purchases! We understand that sometimes with online shopping you may want to return an item as you realise it is not suitable when it arrives. If this should ever occur, feel free to shoot us an email at firstname.lastname@example.org, we are always very happy to help you in choosing another item for exchange.
We also offer a refund on any full-priced items purchased – they must be returned in perfect condition (unworn, unwashed, with original tags still attached) and received within 14 days of receipt of order. Proof of purchase is required for all returns and shipping costs must be covered by the customer. Unfortunately, we are unable to refund the initial postage costs on all domestic orders.
All items being sent back to TIKR Endurance Head Office must include a Returns Authorisation (RA) form along with the goods being returned. If this form is not included, your package will be sent back to you. This can be obtained by emailing email@example.com Please allow 1-2 working days for a response. See further details about how to return items below.
How do I return goods for a refund?
If you wish to return a purchase for refund, please email firstname.lastname@example.org In the email please forward / attach a copy of your purchase receipt and indicate the reason for your return. You will then be sent a Returns Authorisation (RA) form and can arrange to return the item to TIKR Endurance Head Office. Please ensure that the RA form is included in the return package. A refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.
How do I return goods for an exchange?
If you wish to return a purchase for exchange, please email email@example.com Items can only be exchanged for an alternate size or colour of the original style purchased. (This does not include Sale items.)
Should you wish to exchange the item for an alternative size or colour, please advise of the same when you email firstname.lastname@example.org . All postage costs will need to be covered by the customer.
Should stock no longer be available for exchange (colour or size), a refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.